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Xtava offers a 24-month window for refunds or exchanges on defective hair tools subject to the terms of our warranty. Please review our warranty to determine if your product is eligible for the return process, then reach out to our team via our contact form and a member of our customer happiness team will be in touch to resolve the matter. Questions about the Returns & Refunds Policy should be sent to us at firstname.lastname@example.org.
Xtava offers a 2 year warranty on all our hair tool products subject to being purchased new and unused from Xtava LLC, with an original proof of purchase and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period. Our warranty does not cover sales through unauthorized third party merchants. The warranty does not apply where damage is caused by other factors, including without limitation: a. normal wear and tear; b. abuse, mishandling, accident or failure to follow operating instructions; c. exposure to liquid or infiltration of foreign particles; d. servicing or modification of the Product other than by Xtava. Question not covered here? Give us a shout at email@example.com.