Xtava offers a 12 month warranty on all our hair tool products subject to being purchased new and unused from xtava llc., with an original proof of purchase and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period. For all Xtava makeup products we offer a 30 day Amazon return only.
The warranty does not apply where damage is caused by other factors, including without limitation:
- normal wear and tear;
- abuse, mishandling, accident or failure to follow operating instructions;
- exposure to liquid or infiltration of foreign particles;
- servicing or modification of the Product other than by xtava.
These are our general terms for the warranty service but we always urge our clients to reach out to us with any issue even if not under the warranty terms as we would like to offer the best service possible and if we can we will be happy to resolve any issue.
If you simply want to return the product for any other reason, since our items are currently sold on Amazon, please review their return policy here.