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Xtava offers a 12-month window for refunds or exchanges on defective hair tools subject to the terms of our warranty. For all Xtava makeup products we offer a 30-day return only.
Please review our warranty to determine if your product is eligible for the return process, then reach out to our team via our contact form and a member of our customer happiness team will be in touch to resolve the matter.
Questions about the Returns & Refunds Policy should be sent to us at support@Xtava.com.